Terms of Service

 

Our T's and C's of Purchase
 

OVERVIEW OF TERMS

Now for the boring stuff! This website is owned and operated by Neon Pear. Throughout the site, the terms “we”, “us” and “our” refer to Neon Pear. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. Should you not agree to all of these terms and conditions, then your invitation to access our site and its associated products is rescinded. 

By visiting our website and/ or purchasing something from us, you agree to be bound by the following terms and conditions (as outlined below) including any additional terms, conditions and policies that may be applicable, throughout the lifespan of this website. 

Our store is hosted on squarespace. They provide us with the online platform that allows us to sell our products and services to you.

 

SECTION 1 – STOCK AVAILABILITY

Although we keep a close eye on our inventory, on occasion, we may not have a product available to fill you order. In the event that we are unable to provide you with your requested item within an appropriate timeframe, we will happily provide you with a full refund. 

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy (below).


We reserve the right to limit the number of items, or remove any products or services that we offer, at any time. As the majority of our products are handmade or hand packaged, this can cause delays in production and/or delivery of stock to our consumers. This, in turn, may lead to temporary and/or permanent removal of items from our website.  

 

SECTION 2 - PAYMENT

All final prices are in Australian dollars. Prices may be subject to change without notice and can vary from prices listed at retail outlets offering Neon Pear products. We have a preference for payments made securely by Stripe. You can make a payment securely using a credit card.  We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of products or services.

We reserve the right to refuse any order you place with us.

 

 

SECTION 3 - DELIVERY

Items currently in stock will be shipped within 48 hours of purchase order. As we are dependent on Australia Post for deliveries, this may delay your item arrival time and we take no responsibilities for Australia Post delays. Neon Pear will, however, attempt to contact Australia post on your behalf and investigate any delays.  

In the event that we make a change to or cancel your order, we will attempt to notify you by contacting the e-mail address provided at the time the order was made.

Some items may be out of stock due to high demand. Feel free to contact us for orders on ‘out of stock’ items. We can then give you a better idea of availability timeframes. 

 

SECTION 4 - SECURITY & PRIVACY

Any personal information you provide to Neon Pear, such as your name & address, is treated with the utmost respect, following strict Australian privacy guidelines. Your details will not be passed on to third party providers under any circumstances.  We rely on Squarespace and Stripe to finalise payments. Please see Stripe's terms and conditions for terms & privacy policy, prior to finalising your payments.  https://stripe.com/au/legal

 

SECTION 5 - RETURN POLICY

All orders are final upon confirmation of purchase. We do not offer refund or exchange due to 'change of mind'.

We carefully check and package our products, however if you have received a damaged or defective product please contact us within 7 days of receipt to arrange an exchange. Confirmation of purchase implies acceptance of these Terms and Conditions.

We do not warrant any of our products, services, information, or other materials purchased or obtained by you, and are not responsible for ensuring these products or services meet your expectations, exceeding the description and photographs placed on our website. 

 

SECTION 6 - ARTWORK FRAMING

Please note that artwork is currently sold in two - three sizes. We do not provide framing, however there is a wide range of framing options/professional framers in Australia and we recommend you seek prices for custom framing in your area, prior to purchase. 

Refunds/exchanges are not provided for issues with third party framers. Neon Pear shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of a product or service.

 

SECTION 7 - PRODUCT CARE

Please ensure you follow the care instructions on each product, as well as utilising reasonable judgement. If you have any questions on a product you received please feel free to contact us. Most products will have at least one a handmade aspect to them and as such slight variations in appearance, prints and finishes may be apparent, which are all signatures of the process. 

 

SECTION 8 - CUSTOM ORDERS

Don’t be afraid to forward us your custom order requests. We like a challenge. Email us a detailed description of what you’re after and we can let you know if it’s possible and the charges that may apply. For me information please see our CUSTOM WORK page.

 

SECTION 9 - PRODUCT IMAGES

While we always endeavour to display real product photographs on our website, we also try to provide our customers with as many visual options as we can, with regard to framing, product environment etc. Therefore, one (or more) of product (specific) photographs on our website may be a visually edited representation of our product. 

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot, however, guarantee that your computer monitor’s display of any colour will be accurate. Therefore your received product may vary from that on our website. 

All descriptions and photographs of products are subject to change at any time without notice, at the discretion of Neon Pear.

 

SECTION 10 – CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

 

SECTION 11 – PROMOTIONS/COMPETITIONS

Competitions are open to Australian residents only. Neon Pear reserves the right to change/remove any conditions placed on any competition and cannot guarantee stock availability of any product/prize requested by the winner. We will make every effort to contact winners via agreed email/social media pages to discuss prize availability and terms of competition wins. More information on competition terms and conditions will be found on our ‘competitions’ page, associated to the applicable competition. 

 

SECTION 12 – CONTACT INFORMATION

Any questions you may have with regard to the above Terms of Service should be sent to us at shop@neonpear.com