UPDATE: Any orders placed between 17th December 2018 – 2nd January 2019 will have delayed shipping times. We can not guarantee that you will received your order before Christmas or New Years Day. Please contact us if you have any questions :-)
All orders made via neonpear.com are shipped from Melbourne, Australia using Australia Post.
Shipping charges are calculated at time of check out. Approximate timeframes for shipping are usually 3 business days for metropolitan areas and 5 business days for regional areas. Delivery times may vary for larger items (such as artworks) and/or for peak periods (such as the Christmas/New Years period), usually taking 5 - 10 working days. We will send you an email to confirm that your order has been received and if any delays are expected we will contact you asap.
*Timeframes for receiving goods may vary depending on Australia post. Please feel free to email, should you have concerns that your order has not arrived.
For all international orders the shipping timeframes may vary, depending on your country of origin. Please contact us via email for more information on international shipping charges and timeframes.
International postage costs are calculated by weight and country of destination in accordance with Australian international post shipping fees. Items are sent using Australia Post’s registered postal service, offering a tracking number for your order. We will send you a courtesy email once your item has been shipped. International customers are responsible for any import duty and customs fees that may arise from their order.